We're happy to assist you with any necessary updates to your order, including changes to the delivery address. Please provide the following information as soon as possible for the quickest resolution:
Information We Need:
- Order Details: Your order number, full name, and the email address used for the purchase.
- Change Request: Include as much detail as possible about the requested changes, such as the new delivery address (please use the Latin alphabet for address changes).
What Happens Next:
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If Your Order Hasn’t Shipped Yet: We’ll make every effort to apply the changes or cancel the order if requested. You’ll receive a confirmation email with any updates. If you don’t receive this, please contact us for manual confirmation.
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If Your Order Has Already Shipped: Once packed and shipped, changes or cancellations may no longer be possible. However, if delivery fails, the package will be returned to us, and we can resend it to the correct address at no additional cost.
If this presents any concerns, please let us know — we’ll work to find the best solution for you.
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