Azumen Panorama

What if I haven’t received but order says it’s delivered?

If your Azumen order shows as delivered but you haven’t received it, please follow these steps based on the delivery method:

If Your Order Was Delivered by Post Office

1. Wait an Additional 3 Business Days:
Sometimes, tracking may indicate 'delivered' before the parcel actually arrives at your location.

 

2. Check Your Delivery Location:
Look in the usual area where you receive mail, as it’s likely in your mailbox. Smaller parcels are often left in mailboxes rather than delivered in person.

 

3. Ask Family and Neighbors:
Check with household members or neighbors to see if anyone may have picked up the parcel by mistake. Your order should arrive in a black bubble mailer, which may help with identification.

 

4. Verify Delivery Location with GPS:
Many tracking systems include GPS coordinates for the delivery point. You can access this via your tracking link or by contacting your local post office.

 

5. Contact the Delivery Service:
Reach out to the delivery service responsible for the local delivery as noted in your tracking details. They may have further insights or detailed information that may not be available to us, especially if they offer non-English customer support.

 

6. Confirm Your Delivery Address:
Double-check with us to ensure the delivery address, including any apartment or suite numbers, is correct on file.

 

7. Follow Up with Us:
If your package is still missing after completing these steps, please contact us within 3 business days for further support at support@azumen.com

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