If your Azumen order hasn’t arrived within the estimated delivery time, please follow these steps to help locate it:
1 Check Tracking Information
Use the tracking link in your order confirmation to monitor its progress. Please note that delivery estimates exclude weekends and holidays.
2 Review Potential Delays
If tracking updates have stalled or several extra business days have passed beyond the expected delivery window, contact us for additional support.
3 Inspect Usual Delivery Points
Check your mailbox and any standard collection points, as deliveries are often left in these areas rather than handed over personally. You might also ask household members or neighbors if they’ve received your package.
4 Contact Your Local Postal Service
If your package remains unaccounted for, reach out to your local postal service for more details that may not be accessible on our end.
5 Customs Processing
If your parcel is held up in customs, please wait for the customs office to contact you with further instructions.
6 Provide Complete Address
In cases of significant delays, please confirm your full address with us, including apartment numbers if applicable, to help us assist you more effectively.
Important Note:
Some orders may experience minor delays due to customs procedures or high shipping volumes, especially during holiday seasons. We appreciate your patience and are dedicated to supporting you throughout the process.